“Ensuring procedures and regulations are followed”
Our consultants provide timely updates on regulatory changes in Malaysia. These updates are provided with an analysis on risks and opportunities for the business. This service is tailored to our client’s requirements.
This service is provided to our clients to measure integrity, quality and quantity of service, or compliance with internal or external regulation, or to gather specific information about products and services. Mystery shoppers perform specific actions such as purchasing a product, asking questions or behaving in a certain way according to a pre-approved scenario, and then provide detailed reports or feedback about the results of their assignments.
Our enquirers conduct monitoring and surveillance to determine if employees abide by existing regulations and procedures. The monitoring can be conducted to identify and document the activities of employees during working hours and their adherence to company standards and procedures.
Integrity Malaysia consultants provide tailored training on compliance issues in order to insure the employees are fully aware of compliance issues and procedures.