Mystery Shopping
« Measuring compliance to your procedures »
Mystery Shopping is conducted to measure integrity, quality, and quantity of service, or compliance with internal or external regulations, or to gather specific information about products and services. Mystery shoppers perform specific actions such as purchasing a product, asking questions, or behaving in a certain way according to a pre-approved scenario, and then provide detailed reports or feedback about the results of their assignments.
Our Five-Step Methodology
Design
• Detailed objectives of the mystery shopping.
• Reporting requirements.
Test
Test the program with a pilot project
• Testing the scenario, the questionnaire and the report templates.
Implementation
Our mystery shoppers conduct their assignments based on agreed methodology.
Reporting
Submitted on an agreed schedule, our reports provide an analysis and recommendations for remediation, detailed accounts, and supporting evidence.
Monitoring
Based on additional mystery shopping assignments, Integrity Malaysia provides an analysis on the evolution of compliance on specific targets.
Extensive coverage
Integrity Malaysia’s team of mystery shoppers covers the whole territory of Malaysia, and mystery shoppers are recruited to fit the profile required for the various assignments.
Related News
Protecting your data from identity theft
When a company's database is compromised, personal information can be stolen and sold on the dark web, where cybercriminals trade these 'commodities.' This stolen information is often used for various criminal activities, including phishing, account takeovers, identity cloning, synthetic identity creation (by combining real and fake personal data), account trading,...
Anonymity in whistleblowing: The pros, cons, and solutions
Whistleblowing systems play a crucial role in detecting misconduct and promoting ethical behavior within organizations. However, in reality, the very act of “blowing the whistle” can put whistleblowers at great risk. Among other risks, those who choose to disclose misconduct may experience retaliation, harassment, or other professional repercussions. Given the risks,...
OSINT: A weapon against counterfeit drugs
The development of the digital world has brought about various changes, including the circulation of counterfeit drugs. As information becomes more accessible on the internet, an increasing number of methods of advertising and selling counterfeit drugs are carried out anonymously by various people. In reality, this is nothing new. Since 2013,...