« Measuring compliance to your procedures »
Mystery Shopping is conducted to measure integrity, quality, and quantity of service, or compliance with internal or external regulations, or to gather specific information about products and services. Mystery shoppers perform specific actions such as purchasing a product, asking questions, or behaving in a certain way according to a pre-approved scenario, and then provide detailed reports or feedback about the results of their assignments.
Our Five-Step Methodology
Integrity Malaysia’s team of mystery shoppers covers the whole territory of Malaysia, and mystery shoppers are recruited to fit the profile required for the various assignments.