Mystery Shopping
« Measuring compliance to your procedures »
Mystery Shopping is conducted to measure integrity, quality, and quantity of service, or compliance with internal or external regulations, or to gather specific information about products and services. Mystery shoppers perform specific actions such as purchasing a product, asking questions, or behaving in a certain way according to a pre-approved scenario, and then provide detailed reports or feedback about the results of their assignments.
Our Five-Step Methodology
Design
• Detailed objectives of the mystery shopping.
• Reporting requirements.
Test
Test the program with a pilot project
• Testing the scenario, the questionnaire and the report templates.
Implementation
Our mystery shoppers conduct their assignments based on agreed methodology.
Reporting
Submitted on an agreed schedule, our reports provide an analysis and recommendations for remediation, detailed accounts, and supporting evidence.
Monitoring
Based on additional mystery shopping assignments, Integrity Malaysia provides an analysis on the evolution of compliance on specific targets.
Extensive coverage
Integrity Malaysia’s team of mystery shoppers covers the whole territory of Malaysia, and mystery shoppers are recruited to fit the profile required for the various assignments.
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