Mystery Shopping

Mystery Shopping

« Measuring compliance to your procedures »

Mystery Shopping is conducted to measure integrity, quality, and quantity of service, or compliance with internal or external regulations, or to gather specific information about products and services. Mystery shoppers perform specific actions such as purchasing a product, asking questions, or behaving in a certain way according to a pre-approved scenario, and then provide detailed reports or feedback about the results of their assignments.

Our Five-Step Methodology

Design

Design a mystery shopping program
• Detailed objectives of the mystery shopping.
• Reporting requirements.

Test

Test the program with a pilot project
• Testing the scenario, the questionnaire and the report templates.

Implementation

Our mystery shoppers conduct their assignments based on agreed methodology.

Reporting

Submitted on an agreed schedule, our reports provide an analysis and recommendations for remediation, detailed accounts, and supporting evidence.

Monitoring

Based on additional mystery shopping assignments, Integrity Malaysia provides an analysis on the evolution of compliance on specific targets.

Extensive coverage

Integrity Malaysia’s team of mystery shoppers covers the whole territory of Malaysia, and mystery shoppers are recruited to fit the profile required for the various assignments.

Related News

Articles

5 Types of fraud that e-commerce should be aware of

With a population of 265 million, Indonesia is an attractive market potential for the e-commerce industry. However, like other industries, e-commerce does not escape the risk of fraud. Although e-commerce applies advanced technology, the perpetrators always strive to seek opportunities by committing fraud to get a profit. The following are five...

Articles

Turnover rate is not enough. Know who’s resign from your company

Recruiting and retaining employees is one of the keys that affect the growth of the company. Rapid employee turnover results in financial and moral losses to both employers and employees. According to Gallup, the ideal turnover rate is 10% in a year. But, the ideal percentage can vary from industry...